FAQs
About The Rooted Store
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What does the name The Rooted Store mean?
The Rooted Store is a house of clean, everyday food brands made for modern families. The name comes from being rooted in the small, daily moments that shape our days, our lives, and the lives of those we love; moments like the first cup of coffee or packing a snack that’s wholesome, healthy, and actually enjoyed by your child. Our portfolio includes Mò·ka Coffee, The Tea Farms, Soulful Farms, Nutri Intact, Berry Bru, Kinder Snacks, and Sierra Mist. Thoughtful indulgence, made for every day.
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Where can I buy your products?
You’ll find us on www.therootedstore.com, Blinkit, Zepto, Swiggy Instamart, Big Basket, Amazon Fresh, Flipkart Minutes, JioMart, and other popular platforms.
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What’s available at The Rooted Store?
Specialty coffees (ground and instant), whole-leaf green tea (no dust or powder), premium nuts like almonds (badam), cashews (kaju), walnuts (akhrot), and pistachios (pista), multigrain drink mixes, and wholesome snacks for kids. Clean, pantry-friendly staples made in small batches — with no fillers or artificial additives.
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What makes your packaging better?
Every pack at The Rooted Store is resealable, so freshness stays locked in, even after you open it. Our ground coffees are packed with one-way degassing valves that let the coffee breathe, so every cup tastes as fresh as it was packed that morning. For our nuts and dry fruits, we use food-grade nitrogen flushing to keep them crisp, crunchy, clean, and free from oxidation. We don’t just source the best, we’ve invested in keeping them the best.
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Are your products clean-label and free from additives?
Yes. Everything at The Rooted Store is clean-label, with no artificial preservatives, added flavors, or synthetic additives. Just real ingredients, sourced carefully and packed clean. For some items, like our caramel-coated nuts, we use real caramel, but never artificial flavors or colorants. What you see is what you taste.
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How are The Rooted Store brands different from supermarket options?
Most supermarket brands are built for mass scale. We focus on small-batch production, better sourcing, and natural ingredient lists. The coffee, nuts, tea, and multigrain drink mixes we make are clean, meant for everyday use, and genuinely enjoyed, not just tolerated.
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Are your products suitable for kids and families?
Absolutely. Our range includes multigrain drink mixes and snacks for growing kids, as well as thoughtful indulgences for all ages - coffee, green tea, and nuts like almonds, walnuts, pistachios, and cashews. We make everyday moments a little better.
Coffee
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What’s the difference between ground coffee and instant coffee?
Ground coffee is made from roasted beans that are brewed fresh. It holds on to the natural oils that give coffee its body, aroma, and depth. Instant coffee is pre-brewed and dried into granules. Just add hot water. It’s quicker, easier, and has a lighter, cleaner profile.
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How should I store coffee to keep it fresh after opening the pack?
Store your coffee in an airtight container, away from light, heat, and moisture. Avoid the fridge. All our pouches come resealable, and the ground variants include one-way degassing valves that let the coffee breathe while keeping the aroma intact, so each brew tastes as fresh as the day it was packed.
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Do your coffees contain chicory or any added flavors?
No. All our coffees are made from 100% coffee beans, no chicory, no preservatives, no added flavors, no fillers. Just clean, real coffee the way it’s meant to be.
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Can I use your ground coffee in a French press, moka pot, or espresso machine?
Yes. Our ground coffee works well in a French press, moka pot, pour-over, drip machine, or South Indian filter. You can also brew it on the stovetop: boil 100–120 ml of water or milk, add a heaped teaspoon (7–8g) of Berry Bru or Moka Ground Coffee, simmer for 2–3 minutes, then strain into a cup. The grind is medium. Adjust steep time and coffee-to-water ratio to match your brewing method.
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How many cups can I brew from a 100g pack of coffee?
It depends on the type and your taste. For instant coffee, a 100g pack makes about 50 to 60 cups, use 1.5 to 2g per cup. For ground coffee, you’ll get 10 to 15 brews, using 7 to 10g per serving, depending on how strong you like it.
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What’s the best way to enjoy coffee?
It’s simple: however you like it. Drink it black, with milk, or cold. Add jaggery, oat milk, cream, or a splash of flavor. Think filter coffee, bold espresso, oat milk lattes, or a frothy cappuccino. Pour it over ice, whip up a Dalgona, blend a frappé, or top it with ice cream for a homemade affogato. The best brew? The one you enjoy. That’s the only rule.
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What are the nutritional facts for your coffees?
Coffee is naturally low in calories, fat-free, and contains no sugar unless you add it. Per 100g (approx.): Energy: 300 kcal
Protein: 15g
Fat: 0.5g
Carbohydrates: 50g
Sugars: 0g
Dietary Fiber: 30g
Sodium: 100mg
These values may vary slightly based on the roast and bean origin.
Protein: 15g
Fat: 0.5g
Carbohydrates: 50g
Sugars: 0g
Dietary Fiber: 30g
Sodium: 100mg
These values may vary slightly based on the roast and bean origin.
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How do I brew my kind of coffee, instant or ground, in just minutes?
For instant: Add 1.5g to 2g of coffee to hot water or milk. Stir. Add sweetener if needed. Done in under a minute. For ground: Brew using a French press, moka pot, or filter. Boil water, add 7–10g of ground coffee per cup, and steep or drip for 3–5 minutes. Quick, fresh, and full of flavor.
Green Tea
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What makes your green tea different from regular supermarket brands?
Most supermarket brands rely on low-grade tea dust packed into bleached bags. Ours is whole-leaf green tea, slow-dried and carefully handled to preserve its structure, aroma, and antioxidants. You’ll notice the difference. Our tea brews clear, without the cloudiness or powdery residue you often see in dust-based teas, and without the bitterness that comes from over-extraction.
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Is your green tea whole-leaf or dust? Why does that matter?
We use whole leaves, not dust. Whole-leaf teas release their flavors gradually, allowing a gentler infusion and more rounded flavor. Dust teas, often a lower grade byproduct, brew quickly but turn bitter and astringent. The difference is like sipping fresh juice vs. a powdered mix.
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What are the real health benefits of drinking green tea daily?
Green tea is rich in catechins-natural antioxidants that are good for metabolism and heart health. It also helps reduce inflammation. When consumed consistently, it’s great for energy, focus, and digestion. The benefits are subtle but real, best seen through long-term habits, not quick fixes.
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What makes your green tea different from varieties like Sencha, Matcha, Gyokuro, Hojicha, and Bancha?
Sencha, Matcha, Gyokuro, Hojicha, and Bancha are classic Japanese green teas, each with its own processing method and flavor profile. Some are steamed, others shade-grown, a few roasted.
The green tea we use is export-grade, sourced from India’s high-grown estates that supply to discerning markets across the world. It’s whole-leaf and minimally processed. We keep tea as it should be: hand-picked, gently packed. No powder. No dust.
Just clean, balanced leaves that brew bright with a smooth, rounded flavour, ideal for everyday drinking. You can taste the difference. It’s fresh, rooted, and unmistakably pure. The kind that stays with you long after the last sip.
The green tea we use is export-grade, sourced from India’s high-grown estates that supply to discerning markets across the world. It’s whole-leaf and minimally processed. We keep tea as it should be: hand-picked, gently packed. No powder. No dust.
Just clean, balanced leaves that brew bright with a smooth, rounded flavour, ideal for everyday drinking. You can taste the difference. It’s fresh, rooted, and unmistakably pure. The kind that stays with you long after the last sip.
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How should I brew your green tea for the best results?
Heat water to 75–80°C (just before it boils), pour over 1 teaspoon of tea leaves, and steep for 2 to 3 minutes. Don’t over-steep, it brings out bitterness. Use filtered water if you can. It’s a small, mindful ritual that makes a noticeable difference in taste.
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Can green tea help with weight loss and detox?
Green tea is low in calories and contains catechins and mild caffeine that can help burn fat. It works best when paired with a healthy routine, a balanced diet and regular exercise. As for detox, that’s your body’s job, especially your liver. Green tea adds to the process with hydration, antioxidants, and compounds that help neutralize free radicals.
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When is the best time to drink green tea during the day?
Morning and early afternoon are ideal. It’s light, refreshing, and has a calming effect. Avoid drinking it right after meals or too late at night, as it may interfere with iron absorption or sleep. Let it be there for your “me” time, focus time, reading, or simply to pause when life gets a bit too hectic.
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What are the six main types of tea, and why is green tea seeing high demand for premium, organic, and wellness-oriented products?
The six main types of tea: white, green, yellow, oolong, black, and pu-erh; all come from the same plant but differ in how they’re processed. Oolong and black teas are more oxidized, with stronger flavor. Pu-erh is aged and fermented. White and green teas are the least oxidized, which helps preserve their natural antioxidants.
Green tea strikes a balance. It’s light, clean, and easy to include every single day. Among the six, it’s often the first choice for health-conscious drinkers. That’s why green tea continues to lead the way for those paying closer attention to what they consume.
Green tea strikes a balance. It’s light, clean, and easy to include every single day. Among the six, it’s often the first choice for health-conscious drinkers. That’s why green tea continues to lead the way for those paying closer attention to what they consume.
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What are herbal infusion green teas like ginger + lemon? How are they different from pure green tea?
Infused blends combine green tea with natural botanicals like ginger and lemon, both time-tested ingredients in Ayurveda. These infusions mellow the bitterness and add gentle wellness benefits. We use only real ingredients, no artificial flavors or additives.
Nuts
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Why are nuts a must-have in Indian kitchens?
Nuts are packed with energy and nutrients, making them perfect for just about anything. They add crunch and flavor to everything, from fruit salads and smoothies to breakfast halwa and traditional dishes like biryani, pulao, and Punjabi gravies. Nuts also serve as a healthier alternative to deep-fried or processed snacks, providing a nutritious option for evening munchies or desserts like payasam or kheer.
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What types of nuts do you have?
We offer a variety of premium nuts, including cashews, walnuts, pistachios, and almonds. Taste the quality for yourself, and with our reasonable prices, enjoy the best without worry.
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What health benefits can we get from the top 4 commonly consumed nuts in India?
- Almonds: Rich in vitamin E and magnesium, almonds support heart health, improve brain function, and aid in weight management thanks to their healthy fats.
- Cashews: Packed with minerals like copper and magnesium, cashews promote bone health, boost immunity, and are beneficial for heart health.
- Walnuts: Walnuts are an excellent source of omega-3 fatty acids, essential for brain health. They also contain antioxidants that help reduce inflammation.
- Pistachios: High in protein and fiber, pistachios support healthy digestion. They are loaded with vitamins and minerals that promote heart health and may help lower cholesterol levels.
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How should I store my nuts?
To maintain their freshness, keep nuts in an airtight container in a cool, dry place. Contrary to popular belief, it’s best to store nuts in the fridge or freezer rather than in a room-temperature pantry. Nuts contain a high amount of unsaturated fat, a delicate oil that can go rancid easily.
Shipping and Returns
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Do you ship across India? Do you offer free shipping?
Yes. We deliver to all serviceable pincodes across India through our shipping partners. If your location is covered, your order will reach you. Shipping is free on orders above ₹499 when placed on our website.
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How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS, so you can follow its journey to your doorstep.
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What is your return policy?
Our strict quality checks mean you receive only the best products. Still, if for any reason you’re not satisfied with the quality, freshness, or quantity of a product when it arrives, we’re here to help! Just drop us a line at care@therootedstore.com within two days of receiving your order. We’ll gladly arrange to pick up the product and provide you with a discount coupon for the full amount, which you can use on anything in our store.
Please note: This policy applies only to orders placed on www.therootedstore.com.
Please note: This policy applies only to orders placed on www.therootedstore.com.
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How long does shipping take?
Typically, orders are delivered within 2–4 business days, depending on your location.
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What should I do if my order is damaged?
If your order arrives damaged, please contact our customer support at care@therootedstore.com, and we’ll resolve the issue quickly.
Customer Support
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How can I contact The Rooted Store for support?
You can reach out to us at care@therootedstore.com for any questions or assistance.
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What are your customer support hours?
Our customer support team is available from 9 AM to 6 PM, Monday to Saturday.
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Do you have a phone number for customer support?
Currently, we handle inquiries through email and chat for quicker responses.
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What if I have feedback about my experience?
We’d love to hear from you! Please share your feedback via email, and we’ll take it into account to improve our services.
