Frequently Asked Questions

• + What does the name The Rooted Store mean?
  The Rooted Store is a house of clean, everyday food brands made for modern families. The name comes from being rooted in the small, daily moments that shape our days, our lives, and the lives of those we love — moments like the first cup of coffee or packing a snack that’s wholesome, healthy, and actually enjoyed by your child.
  
  Our portfolio includes Moka Coffee, The Tea Farms, Soulful Farms, Nutri Intact, Berry Bru, Kinder Snacks, and Sierra Mist. Thoughtful indulgence, made for every day.
• + Where can I buy your products?
  You’ll find us on www.therootedstore.com, Blinkit, Zepto, Swiggy Instamart, Big Basket, Amazon Fresh, Flipkart Minutes, JioMart, and other popular platforms.
• + What’s available at The Rooted Store?
  Specialty coffees (ground and instant), whole-leaf green tea (no dust or powder), premium nuts like almonds (badam), cashews (kaju), walnuts (akhrot), and pistachios (pista), multigrain drink mixes, and wholesome snacks for kids. Clean, pantry-friendly staples made in small batches — with no fillers or artificial additives.
• + What makes your packaging better?
  Every pack at The Rooted Store is resealable, so freshness stays locked in, even after you open it. Our ground coffees are packed with one-way degassing valves that let the coffee breathe, so every cup tastes as fresh as it was packed that morning. For our nuts and dry fruits, we use food-grade nitrogen flushing to keep them crisp, crunchy, clean, and free from oxidation. We don’t just source the best, we’ve invested in keeping them the best.
• + Do you offer free delivery?
  Yes, we offer free home delivery across India on orders of ₹499 or more.
• + What is your return policy?
  Our strict quality checks mean you receive only the best products. Still, if you're not happy with the quality, freshness, or quantity of an item bought from our website, we’re here to help. Just write to us at care@therootedstore.com within 2 days of receiving your order. We’ll arrange a pickup and issue a full-value discount coupon you can use on any product from our store.
  
  Please note: This policy applies only to orders placed on www.therootedstore.com.